Talk

Knighthood for Tom Friedman

Friedman gives us another one of his lucid insights into the functioning of the world.

If you lose your luggage on British Airways, the techies who track it down are here in India. If your Dell computer has a problem, the techie who walks you through it is in Bangalore, India's Silicon Valley. Ernst & Young may be doing your company's tax returns here with Indian accountants. Indian software giants in Bangalore, like Wipro, Infosys and MindTree, now manage back-room operations — accounting, inventory management, billing, accounts receivable, payrolls, credit card approvals — for global firms like Nortel Networks, Reebok, Sony, American Express, HSBC and GE Capital.